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Guiding Documents

Client Rights and Responsibilities, Commitment to Customer Service, and SCHC’s AODA Plan

At SCHC, we’ve established guidelines that respect the rights and confidentiality of our clients.

Client Rights and Responsibilities Commitment to Customer Service Accessibility Standards Policy & Plan Client/Staff/Volunteer Feedback Policy SCHC’s AODA Plan – Nov 2023

Privacy Policy

Privacy Policy Recent Changes in Ontario Health Privacy Policies and Consent Management

Quality Improvement Plan (QIP)

Please view our QIP Narrative

Documents

SCHC Audited Financial Statements (FY2024-2025) SCHC Strategic Plan (2023-2028) Multi-Sector Service Agreement (2023-2024) Multi-Sector Service Agreement – Declaration of Compliance Anti Black Racism Policy HSAA Form of Compliance Declaration