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Frank Wu

May 18, 2022

Frank’s Story with the ABI Outreach Team

Having worked with the ABI Outreach Team for over nine months, Frank had nothing but gratitude to express toward the staff at Cota and Scarborough Centre for Healthy Communities, along with every other healthcare provider who’s assisted him along the way! Interviewed for this article over webcam, alongside one of his support workers, Frank used an app that helps others understand him better to name many of his care providers over the past year and expressed “They’ve helped me so much with everything. Because I live alone, I have trouble speaking. When I talk on the phone, I don’t know what to say and I get frustrated. I speak really slow. People misunderstand me. The team makes me feel understood. They call me every day. Shagini understands me, she helps me book appointments” He also said the frequent phone check-ins and home visits with the ABI Outreach Team make him feel less lonely and isolated, something that’s become even more important during the pandemic.

At the beginning of their time together, Alexandra described Frank as “shy and very quiet without much confidence or belief in himself… he’s becoming much more confident his personality is really shining through”. Shagini (Registered Nurse, ABI Outreach Team) adds, “It takes a lot of courage for a person living with a new disability to ask for support. He is very proactive and is finding ways to live and adapt. For example, when he gets a phone call for an appointment he records it, then he asks for support. He uses devices for responses and is customizing things as he goes […] he demonstrates ways of coping with his disability in ways that works for him”.

Alexandra (ISW, ABI Outreach Team) and Frank in 2020

When asked about milestones in his recovery, Frank’s face lit up with a big smile as his leg brace was mentioned, an assistive device that alongside medication, has allowed Frank to make big strides with his mobility and pain management. To keep busy, he participates in an aphasia group online every Monday and enjoys reading, practises writing in English and Mandarin using workbooks and does his physio exercises to continue to improve the strength, stability and mobility of his affected side. When we inquired with Frank about what motivates him to work so hard on his recovery, he said “I don’t want to disappoint the hospital or the team”.

As an organization that focusses on supporting individuals with mental health and cognitive challenges, Cota is very pleased with the positive outcomes the ABI Outreach Team has been able to achieve in such a short time. Stories like Frank’s are a testament to the incredible value of teams that can draw on many healthcare disciplines to assist an individual’s recovery in a fulsome and holistic way. With our ABI Day Program, residential site (Collegeview), specialized case management services, and now the Outreach Team partnership program, we continue to explore different avenues and care models that can best support people with acquired brain injury. If you’re looking for resources related to brain injury, we recommend checking out both the Ontario Brain Injury Association’s website, as well as the Toronto ABI Network which has both inpatient and community referral forms for services.

“I think the partnership is incredible because both organizations are so involved and open with each other. Everyone is willing to support each other in order to help clients reach their goals. Venky (Manager, Community Health Services at Cota) and Megan are so supportive […] they will go out of their way for us and keep communication open. We are a family!”